Warranty & Guarantees

Overview

At Xorbars, we take pride in the quality and durability of our garden gym systems. All products are designed and manufactured for outdoor domestic use and are built to withstand regular exercise and weather exposure when installed correctly.

This warranty outlines what is covered, what is not covered, and how to make a claim.

1. Metal Components Warranty

All metal components, including pull-up bars, monkey bars, brackets, and attachments, are covered by a 2-year warranty from the date of purchase.

This warranty covers manufacturing defects only, including:

Structural failure due to faulty materials
Welding or fabrication defects
Premature failure under normal domestic use

If a manufacturing defect is confirmed, we will repair or replace the affected part at our discretion.

2. Timber Components

Timber is a natural material and will change over time when exposed to outdoor conditions.

The following are normal characteristics of timber and are not considered defects:

Cracks or splits
Knots and resin pockets
Warping, twisting or movement
Colour changes or fading
Surface checking during seasonal changes

Our timber posts are pressure treated for outdoor use and supplied with protective measures to help reduce ground-level decay when installed correctly.

The warranty on timber covers manufacturing defects only for a period of 2 years from the date of purchase.

3. What is Not Covered

This warranty does not cover:

Cosmetic damage, including scratches, chips or paint loss
Surface rust where the protective coating has been damaged after installation
Wear and tear from regular use
Damage caused by misuse or negligence
Incorrect or non-standard installation
Alterations or modifications to the product
Damage caused by extreme weather events, ground movement or flooding
Commercial or non-domestic use (unless agreed in writing)

4. Installation Requirement

This warranty applies only when products are installed in accordance with our installation guidelines.

Incorrect installation, including insufficient footing depth, incorrect concrete use, or failure to follow instructions, may void the warranty.

5. Making a Warranty Claim

If you believe your product has a manufacturing defect, please contact us with the following:

Proof of purchase
Clear photographs of the issue
A description of the problem

We may request additional information or inspection before confirming a claim.

Where a defect is confirmed, we will offer a repair or replacement of the affected component.

6. Your Statutory Rights

This warranty is provided in addition to your statutory rights under UK consumer law. Your legal rights are not affected.

7. Contact

For warranty enquiries, please contact our support team using the contact us page.